Job Description

Job description:

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Telecaller

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Calida Rehab

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Position Title:

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Telecaller / Admission Coordinator

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Department:

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Admissions & Business Development

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Reporting To:

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Administrator / Admissions Manager

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Job Location:

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Calida Rehab-Pune

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Pay - Pay: ₹15,000.00 - ₹22,000.00 per month

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Job Summary

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The Telecaller is responsible for handling incoming inquiries, , providing information about Calida Rehab's services, conducting follow-ups, coordinating admissions, and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.

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Key Responsibilities

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1. Inquiry Handling & Lead Generation

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Attend all incoming calls, WhatsApp messages, emails, and website inquiries promptly.

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Provide accurate information regarding rehabilitation services, facilities, treatment programs, and admission procedures.

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Understand patient requirements and collect necessary details.

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Generate and maintain inquiry records in the Lead Management System/CRM.

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2. Lead Management & Follow-Up

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Classify leads as Hot, Warm, or Cold.

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Conduct regular follow-ups with prospective patients and families.

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Schedule assessment calls, center visits, and admission discussions.

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Maintain daily follow-up records and update lead status.

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Coordinate with management regarding high-priority leads.

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3. Admission Coordination

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Guide families through the admission process.

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Explain admission requirements and documentation.

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Coordinate with the clinical team for assessments.

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Assist in admission planning and scheduling.

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Ensure smooth communication between families and the admissions team.

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4. Customer Relationship Management

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Build rapport and trust with patients and families.

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Handle inquiries professionally and empathetically.

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Address concerns and provide appropriate guidance.

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Maintain confidentiality of patient information.

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5. Marketing Support

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Follow up on digital marketing leads.

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Maintain referral source records.

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Coordinate with hospitals, psychiatrists, psychologists, and referral partners when required.

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Assist in promotional and awareness activities.

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6. Reporting & Documentation

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Maintain daily call logs.

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Update CRM/Lead Management Software regularly.

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Prepare daily, weekly, and monthly reports.

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Track lead conversions and admission statistics.

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Maintain records of all communications.

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Daily Responsibilities

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Attend incoming calls and inquiries.

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Make follow-up calls to existing leads.

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Update CRM/Lead Management Software.

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Coordinate admissions and center visits.

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Submit daily activity reports.

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Share lead status updates with management.

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Required Skills

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Communication Skills

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Excellent verbal communication in English, Hindi, and Marathi.

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Skilled telephone etiquette.

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Active listening skills.

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Ability to handle emotionally distressed callers with empathy.

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Technical Skills

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MS Excel

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MS Word

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Email Communication

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Google Sheets

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Personal Skills

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Positive attitude

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Persuasive communication

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Patience and empathy

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Time management

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Teamwork

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Problem-solving ability

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Educational Qualification

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Graduate in any discipline (preferred).

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Experience

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Preferred

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1–3 years of experience in:

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Telecalling

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Customer Service

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Healthcare Admissions

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Hospital/Rehabilitation Center Coordination

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Sales or Lead Management

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Freshers

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Freshers with excellent communication skills may also apply.

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Working Conditions

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work from Office .

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May require occasional weekend duty as per admission requirements.

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Frequent interaction with patients, families, hospitals, and referral sources.

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Code of Conduct

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The Telecaller shall:

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Maintain confidentiality of patient information.

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Follow organizational policies and procedures.

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Communicate professionally at all times.

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Represent Calida Rehab positively and ethically.

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Avoid providing false commitments or misleading information.

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Benefits:

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- Flexible schedule
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- Food provided
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- Paid sick time
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- Paid time off
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- Provident Fund
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Work Location: In person

📌 Tele caller executive (Pune)
🏢 Calida Rehab
📍 Pune