1. Responsible for achieving daily / weekly / monthly targets as specified by the BM
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2. Maintain & follow grooming standards as specified in the SOP Manual
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3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
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4. Responsible for handling enquiries through Walk-in, Telephonic, Email, City PSA & Travel Agents
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5. Ensure that the customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city PSA & TAs
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7. To maintain query turnaround time as per SOP
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8. Initiate tele sales calls for follow-ups & closure of sales bookings
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9. Responsible for coordinating with the service team for the post-sale process
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10. Maintain Daily Sales Report
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11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
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Responsible for maintaining Customer Satisfaction levels @ min 95% during the entire customer interaction
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13. Adhere to company policy and systems
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14. Ensure zero monetary losses by cancellation of liabilities and timely collections
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15. Ensure minimal risk-related exposure for the organisation by doing all necessary due diligence.
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16. Ensure compliance to systems and processes as per audit requirements.
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17. Ensuring Business Losses are reduced.
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18. Attending to customer escalations and resolving them in a timely manner.
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19. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
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20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.
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Requirments:-
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HSC/ Bachelors degree in any related field.
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1 to 3 years of experience in travel sales
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Robust verbal and written communication skills to handle enquiries across multiple channels.
📌 Sales Executive (India)
🏢 Thomas Cook India
📍 India
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