Job Description

About Akshar Travels

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Akshar Travels is an established travel company serving leisure, corporate, group, and international travelers with services including flights, group tours, FIT packages, cruises, visas, and customized travel solutions.

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We are looking for an experienced Senior Flight Sales Manager to lead our flight sales and ticketing business, drive revenue growth, manage airline relationships, and build a high-performing reservations and sales team.

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Position Overview

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The Senior Flight Sales Manager will be responsible for growing Akshar Travels' airline ticketing business while managing day-to-day flight sales operations.

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This is a senior, target-driven role requiring strong knowledge of international airfare, GDS systems, airline rules, fare construction, ticketing, reissues, refunds, group fares, and customer sales.

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The ideal candidate should have extensive experience in a travel agency, consolidator, airline ticketing company, or international flight sales environment.

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Key ResponsibilitiesFlight Sales & Revenue Growth

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- Lead and grow domestic and international airline ticket sales.
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- Develop strategies to increase economy, premium economy, business class, and corporate ticketing revenue.
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- Convert flight inquiries into confirmed bookings through timely and professional follow-up.
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- Handle high-value and complex international travel inquiries.
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- Identify opportunities for upselling, cross-selling, and repeat business.
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- Maintain strong relationships with existing clients while developing new accounts.
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- Monitor individual and team sales targets on a daily, weekly, and monthly basis.
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Air Ticketing & Reservations

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- Manage reservations, fare quotations, ticket issuance, exchanges, reissues, refunds, and cancellations.
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- Handle complex international itineraries and multi-city bookings.
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- Ensure correct fare rules, baggage allowances, visa/transit considerations, and ticketing deadlines are communicated to clients.
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- Monitor schedule changes, flight cancellations, and airline updates.
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- Support the team with difficult ticketing cases and escalations.
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- Ensure bookings are accurately documented and ticketed within airline deadlines.
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GDS & Fare Management

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- Maintain strong working knowledge of major GDS platforms such as Amadeus, Sabre, or Galileo.
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- Search and compare published, private, consolidator, and negotiated fares.
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- Understand fare construction, routing rules, penalties, taxes, and airline restrictions.
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- Monitor competitive airfare and market trends.
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- Identify better routing and pricing options while maintaining profitability.
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Airline & Supplier Relationships

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- Maintain relationships with airlines, consolidators, wholesalers, and ticketing partners.
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- Negotiate and identify preferred fares, incentives, commissions, and commercial opportunities.
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- Coordinate with airline sales teams regarding group blocks, waivers, schedule changes, and special requests.
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- Stay informed about airline promotions, new routes, fare changes, and industry updates.
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Team Leadership

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- Lead, train, and supervise the flight reservations and sales team.
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- Set clear sales targets, productivity expectations, and follow-up standards.
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- Review calls, inquiries, quotations, and conversion performance.
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- Ensure timely follow-up on every active lead.
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- Coach team members on sales techniques, airfare knowledge, and customer handling.
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- Create a high-performance, accountable, and customer-focused sales culture.
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Customer Service & Retention

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- Ensure clients receive fast, accurate, and professional flight quotations.
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- Handle VIP, corporate, business-class, and repeat customers.
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- Resolve escalations relating to fares, ticketing, refunds, schedule changes, and airline disruptions.
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- Build long-term client relationships and encourage repeat and referral business.
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- Maintain high service standards before, during, and after travel.
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Performance & Reporting

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- Monitor sales volume, gross profit, conversion rate, ticket count, and agent performance.
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- Prepare regular sales and productivity reports for management.
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- Track lost bookings and identify reasons for non-conversion.
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- Recommend strategies to improve pricing, response time, profitability,



and conversion.
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- Monitor outstanding payments, ticketing deadlines, and booking accuracy.
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Preferred Experience

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- 5+ years of experience in airline ticketing, flight sales, or travel agency reservations.
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- Previous experience in a senior, team lead, or managerial role preferred.
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- Strong experience with international airfare and complex itineraries.
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- Hands-on experience using Amadeus, Sabre, Galileo, or similar GDS platforms.
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- Strong understanding of fare rules, reissues, refunds, exchanges, and airline policies.
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- Experience handling economy and business-class international travelers.
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- Experience with group air bookings and airline group departments is an advantage.
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- Strong knowledge of major international routes, especially between the USA and India, Europe, Middle East, Asia, and other key markets.
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Key Skills

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- Strong airline ticketing and airfare knowledge
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- Excellent sales and closing skills
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- Strong leadership and team-management abilities
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- Excellent verbal and written communication
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- Strong GDS knowledge
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- Customer service and relationship management
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- Negotiation and problem-solving skills
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- Ability to work in a rapid-paced and target-driven environment
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- Strong attention to detail
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- Ability to manage multiple inquiries simultaneously
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- Commercial understanding of margins and profitability
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What We Are Looking For

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We are looking for a strong flight sales professional who understands that airline ticketing is highly competitive and time-sensitive.

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The right candidate should be proactive, aggressive with follow-ups, commercially minded, and capable of converting inquiries quickly while maintaining excellent customer service.

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You should be comfortable leading a team, managing high inquiry volumes, handling complex bookings, and taking ownership of flight sales performance.

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Why Join Akshar Travels?

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This is an opportunity to take ownership of an established flight sales division and play a major role in expanding Akshar Travels' airline ticketing business.

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The successful candidate will have the opportunity to lead a growing team, work with international clients, strengthen airline partnerships, and directly contribute to the growth of the company.

📌 Senior Flight Sales Manager (Mumbai)
🏢 Akshar Travels USA
📍 Mumbai