WHO WE ARE

We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

We’ve seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.

We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.

WHAT YOU’LL BE DOING

- Own and drive the end-to-end technical delivery for managed services accounts, covering frontend, backend, third-party integrations, and infrastructure.

- Serve as the primary technical escalation point for production issues and critical incidents, ensuring timely resolution with minimal business impact.

- Lead root cause analysis (RCA) for production defects and performance issues, implementing corrective and preventive actions to avoid recurrence.

- Enforce high coding standards, architectural best practices, security compliance, and scalability guidelines across all client projects.





- Ensure platform stability, performance optimization, and continuous improvement of existing systems.

- Collaborate closely with client stakeholders, project managers, and cross-functional teams to align technical execution with business objectives.

- Lead and manage projects across multiple eCommerce client accounts, ensuring seamless operations, high service quality, and long-term client satisfaction.

WHAT WE NEED IN YOU
- Frontend Technology Expertise: Strong understanding of JavaScript (ES6+), TypeScript, HTML, and CSS, with hands-on experience in modern frameworks such as ReactJS or Next.js.
- Full-Stack System Awareness: Working knowledge of backend services, REST/GraphQL APIs, and databases, enabling effective troubleshooting across distributed systems.
- Production Support Experience: Strong experience managing and supporting live production systems, with the ability to diagnose and resolve issues across frontend, backend, integrations, and infrastructure.
- Troubleshooting & Debugging Skills: Excellent analytical and debugging skills to identify root causes of defects, performance issues, and integration failures in complex applications.
- Incident & Escalation Management:



Experience handling production incidents, critical escalations, and service outages, ensuring timely resolution with minimal business impact.
- Operational Best Practices: Experience driving RCA processes, monitoring improvements, performance optimization, and system stability enhancements.
- Technical Leadership: Ability to guide support engineers, coordinate debugging efforts, and maintain high technical standards across managed service accounts.
- Client & Stakeholder Communication: Comfortable collaborating with client stakeholders, project managers, and engineering teams to communicate issues and resolutions clearly.

VALUABLE TO HAVE
- Cloud & DevOps Exposure: Familiarity with AWS/GCP/Azure environments, CI/CD pipelines, and modern deployment workflows.

QUALIFICATION

- Graduate - BE / Btech or equivalent.
- 10 plus years of experience.
- Self-motivated and a quick learner with excellent problem-solving abilities, capable of independently tackling challenges and adapting to new technologies with ease.
- A strong team player with excellent communication skills, capable of collaborating effectively with cross-functional teams and stakeholders.
- High energy and a genuine passion for working in a dynamic startup environment, with the agility and ownership mindset needed to thrive in fast-paced settings.
- Promotes adherence to best practices and fosters a culture of continuous improvement to enhance quality, efficiency, and team performance.

Visit our website - https://www.trikatechnologies.com

📌 Technical Lead (Coimbatore)
🏢 Trika Technologies
📍 Coimbatore