Job Description

Senior Manager – Operations (Ocean Freight)

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Job Purpose:

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Responsible for managing and overseeing Ocean Freight Operations, ensuring efficient shipment execution, operational excellence, customer satisfaction and compliance with company procedures.

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Key Responsibilities:

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- Manage end-to-end Ocean Import & Export Operations across assigned locations.
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- Lead and monitor regional/branch operations teams and ensure optimum productivity.
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- Ensure timely shipment processing, documentation, billing coordination and file closure.
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- Monitor operational KPIs, pending shipments, customer escalations and service quality.
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- Drive process standardization, operational efficiency and cost control.
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- Coordinate with shipping lines, overseas offices, customers and internal stakeholders.
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- Identify operational gaps and implement corrective actions.
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- Mentor and develop the operations team and support manpower planning.
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- Prepare operational MIS and provide regular updates to management.
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Experience & Qualification:

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- Graduate/Postgraduate in Logistics, Supply Chain or related field.
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- 12–15+ years of experience in Ocean Freight Operations, preferably in freight forwarding/MNC environment.
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- Robust knowledge of Ocean Import & Export processes.
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- Excellent leadership, customer management, problem-solving and communication skills.
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📌 Senior Operations Manager (India)
🏢 Savino Del Bene
📍 India