Job Description

About MansionHaus

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MansionHaus is a heritage boutique stay where every guest is welcomed like they're arriving at a friend's beautiful home. We're looking for someone who genuinely loves people and believes that exceptional hospitality is created through thoughtful, personal moments.

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The Role

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As our Property Host, you'll be the face of MansionHaus. Your mission is simple: make every guest feel at home. From welcoming arrivals to curating memorable experiences, you'll ensure every stay is effortless, warm, and unforgettable.

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The Property Host is a full-time, on-site role based in Goa, India. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a smooth and thoughtful guest experience aligned with MansionHaus' values of conscious hospitality. Day-to-day responsibilities include coordinating room readiness with housekeeping, assisting with reservations and inquiries, overseeing F&B; service delivery and proactively addressing guest needs and feedback. The Property Host will collaborate with the food & beverage and sales teams to support on-site experiences, events, and upselling of services where appropriate. The role also includes maintaining accurate guest records, providing local recommendations, and helping create a warm, respectful environment for guests and team members.

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Qualifications

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- Strong Communication skills, including clear verbal and written interaction with guests and colleagues.
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- Proven Customer Service experience, with the ability to handle inquiries, resolve issues, and deliver courteous, guest-centric support.
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- Ability to provide and receive Training, including learning property standards and helping onboard new team members.
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- Basic understanding of Food & Beverage operations, with the ability to coordinate with the F&B; team and support guest dining experiences.
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- Sales skills to responsibly promote property services, experiences, and special offerings that enhance guest stays.
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- Prior hospitality, hotel, or boutique property experience preferred, especially in guest-facing roles.
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- Comfort working in a sustainability- and community-focused environment, aligned with MansionHaus' philosophy.
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- Strong organizational skills, reliability, and the ability to work flexible hours, including weekends and holidays as needed.
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- Proficiency in English required; knowledge of local languages (such as Konkani or Hindi) is an advantage.
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What You'll Do

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- Welcome guests with warmth and professionalism from check-in to departure.
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- Create personalised experiences based on guest preferences and special occasions.
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- Anticipate guest needs before they ask.
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- Coordinate with housekeeping, maintenance, and kitchen teams to deliver seamless service.
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- Recommend and arrange local experiences, restaurants, transport, and activities.
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- Resolve guest requests quickly and thoughtfully.
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- Build relationships that lead to exceptional reviews and repeat visits.
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- Maintain the presentation and ambience of the property throughout the day
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What We're Looking For

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- 2+ years in boutique hospitality, luxury hotels, villas, or guest experience roles.
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- Naturally warm, confident, and emotionally intelligent.
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- Excellent spoken English (additional languages are a bonus).
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- Strong attention to detail and problem-solving ability.
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- Comfortable working flexible schedule, including weekends and holidays.
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- Passion for creating memorable human experiences—not just completing tasks.
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Success Looks Like

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- Guests consistently rate their stay 5 stars because of how they felt.
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- Personalized touches become a signature of MansionHaus.
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- Every guest leaves feeling they've discovered a home, not just a hotel.
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📌 Property Host I Guest Experience I Boutique Hospitality (Mormugao)
🏢 MansionHaus
📍 Mormugao