Horizon Physio is urgently looking for a confident, well-spoken and polished Front Office & Patient Relations Executive to be the face of our premium physiotherapy and rehabilitation centre.
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This is more than a traditional receptionist role. We are looking for someone who can create an exceptional first impression, communicate confidently with patients and enquiries, and take ownership of the front-office experience.
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Key Responsibilities:
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- Manage the front desk and welcome patients professionally
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- Handle incoming calls, WhatsApp enquiries and appointment requests
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- Understand patient requirements and confidently explain our services
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- Follow up with prospective patients and convert enquiries into appointments
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- Manage appointments, scheduling and patient coordination
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- Maintain accurate patient and billing records
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- Coordinate smoothly with physiotherapists and the clinical team
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- Ensure a seamless and premium patient experience from enquiry to treatment
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- Handle day-to-day front-office administration
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What We're Looking For:
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- Excellent communication skills and confident telephone etiquette
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- Pleasant, professional and well-groomed personality
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- Robust interpersonal and customer service skills
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- Ability to confidently handle and convert leads
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- Good organisational and follow up skills
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- Comfortable using WhatsApp, email and basic computer applications like MS Excel
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- Prior experience in healthcare, hospitality, premium wellness, clinics or customer facing roles will be an advantage
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The Right Fit
n We are looking for someone who is warm with people, sharp with follow-ups, confident on the phone and comfortable taking ownership.
n If you believe you can represent a premium healthcare brand and make every patient interaction count, we would love to hear from you.
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Location: Kemps Corner, South Mumbai (10 mins in bus or taxi from Grant road station)
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Position: Full-time
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Time: Monday to Saturday 9 30 am to 6 pm
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Salary: To be discussed based on experience
📌 Front Office Manager (Mumbai)
🏢 Horizon Physiotherapy studio
📍 Mumbai
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