Technical Account Manager

Job Summary

Provides technical support to end-users, identifies and resolves issues related to software, applications, and hardware, and performs maintenance tasks to ensure the smooth operation of the system.

clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows.

The Technical Account

Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.

Externally, you’ll be working with brand-name retailers who are looking to reduce online fraudrates, and increase their bottom line by optimizing, improving, and enhancing their current services.

Internally, you'll collaborate daily with various departments including Product, Account

Management, Analytics, Data Science, and R&D; to ensure all relevant aspects of the product life cycle are addressed.

The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth.

Requirements

Act as the primary technical contact for enterprise merchants, leading integration efforts, upsells, and cross sales initiatives.

Translate business needs into technical solutions by leveraging a deep understanding of platform and capabilities.

Build and manage joint project plans with clients, ensuring milestones and deliverables are met.

Partner closely with Account Management, Sales,



and Support as the technical subject matter expert for new and existing offerings.

Troubleshoot complex technical issues, investigate logs and data, and provide clear, actionable solutions.

Proactively identify opportunities to improve processes, tools, and product capabilities.

Qualifications

4 or more years of experience in a Technical Account Manager, Solutions Engineer, or Technical Project Manager role, working with enterprise customers.

Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders.

Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code.

Hands on experience with SQL and working with databases.

Experience with API integrations and confidence working with technical documentation and source code.

Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships.

Experience working cross functionally with R&D;, Product, Sales, and Account Management teams in a global workplace.

Proactive mindset and strong ownership

Excellent written and spoken English

Strong experience with Shopify is a significant advantage, especially hands on familiarity with Shopify integrations, APIs, and platform limitations.

Experience in E-commerce, payments or FinTech

📌 Technical Account Manager (Noida)
🏢 TechBliss Digital Solution
📍 Noida