We are seeking a motivated and experienced Team Leader for our International BPO operations in the Delhi-NCR region. The ideal candidate will have a strong background in managing teams within the international voice process, ensuring high levels of customer satisfaction and operational efficiency. As a Team Leader, you will be responsible for overseeing daily operations, guiding team members, and implementing best practices to enhance performance.

Key Responsibilities

- Lead and manage a team of customer service representatives in the international voice process.
- Monitor team performance and provide coaching and feedback to ensure targets are met.
- Develop and implement strategies to improve service quality and customer satisfaction.
- Conduct regular team meetings to communicate updates, share best practices, and motivate team members.
- Collaborate with management to identify training needs and facilitate skill development.




- Handle escalated customer issues and ensure timely resolution.
- Prepare and present performance reports to upper management.

Required Skills

- Proven experience in a Team Leader role within an international BPO or call center environment.
- Strong communication skills, both verbal and written, with the ability to engage effectively with team members and customers.
- Knowledge of international voice processes and customer service best practices.
- Ability to motivate and inspire a team to achieve performance goals.
- Robust problem-solving skills and the ability to handle challenging situations with professionalism. If you are a dynamic leader with a passion for customer service and team development, we encourage you to apply for this exciting prospect.

This job is provided by Shine.com

📌 Team Leader - International BPO (Delhi)
🏢 Sharda Consultancy Services
📍 Delhi