30 Sep
|
Ziphertech
|
Mumbai
Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO
Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.
📌 Team Leader - International BPO (Mumbai)
🏢 Ziphertech
📍 Mumbai