Sky Service Cards-Team Leader_Sky Channel-Contact Centre Inbound_Karnataka - Responsible for leading the Sky Service Cards team within the inbound contact centre.
- Oversee daily operations and ensure service quality and customer satisfaction.
- Manage team performance, provide guidance, and support to team members.
- Coordinate with other departments to resolve customer issues effectively.
- Ensure adherence to company policies and contact centre protocols.
- Facilitate communication between management and frontline staff.
- Drive team motivation and productivity to meet organizational goals.
- Handle escalations and provide solutions to complex customer queries.
- Monitor key performance indicators and implement improvement plans.
- Support training and development initiatives for team members.
📌 Team Leader - Contact Centre Inbound (Hosur)
🏢 Kotak Securities
📍 Hosur
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