Job Summary

Responsible for managing and supervising ATM Video Audit operations, ensuring accurate and timely completion of audits, effective workload allocation, quality control, client escalation management, and daily MIS/reporting. The role involves monitoring auditor performance, reviewing audit observations, identifying discrepancies, maintaining operational trackers, and coordinating with internal teams and clients to ensure compliance with audit requirements.

Key Responsibilities

1. Team Management & Work Allocation- Lead and manage a team of ATM Video Auditors-Allocate daily audit cases based on auditor availability, skill level, workload, and priority.- Ensure balanced distribution of cases among team members.- Monitor daily productivity and pending cases.- Provide operational guidance and support to auditors for complex cases.- Conduct regular follow-ups to ensure assigned audits are completed within timelines.
2. ATM Video Audit & Quality Control- Monitor and review ATM video audit activities to ensure compliance with defined audit standards. - Review critical observations and discrepancies identified during audits.
- Validate cash-counting processes, including shortage/overage observations.
- Review operational parameters such as route keys, lobby conditions, KYC, cash van/RC/insurance, OTC angle, cassette denominations, cash testing, vault locking, and other audit checkpoints.
- Conduct re-checks/re-audits where discrepancies or quality concerns are identified.
- Ensure audit observations are supported with appropriate video evidence and timestamps.

- Data Management & MIS Reporting- Maintain daily audit trackers and operational MIS. - Prepare and monitor reports related to completed audits, pending cases, priority cases, auditor productivity, and client requirements.

- Track ATM IDs, audit status, pending days, priority cases, and repeated observations.




- Consolidate data from multiple Excel files and maintain accurate records.
- Use Microsoft Excel for data analysis, tracking, reconciliation, reporting, and operational monitoring.
- Identify data inconsistencies and coordinate with the concerned team for corrections.

- Client Escalation &

• Issue Resolution- Handle client escalations related to audit observations and discrepancies.

- Review supporting video evidence and provide factual clarification to clients.

- Coordinate with auditors and internal teams to investigate disputed observations.

- Prepare professional email responses and escalation reports.

- Follow up on unresolved client issues until closure.

- Auditor Performance Monitoring- Monitor individual auditor productivity and quality.

- Track daily allocation versus completion.

- Identify recurring errors and provide corrective guidance.

- Conduct quality checks to reduce audit mistakes and potential penalties.

- Support recent auditors with process training and operational guidance.

- Operational Coordination- Coordinate daily audit activities through Microsoft Teams and WhatsApp.

- Monitor case status and follow up on pending activities.

- Coordinate with relevant teams regarding technical, operational, and client-related issues.

- Maintain continuity of operations during high-volume periods and month-end activities.

- Process Improvement &

• Automation- Identify repetitive manual processes and opportunities for automation.

- Develop and improve Excel-based trackers and monitoring systems.





- Explore automated checks for detecting cash shortages, overages, data inconsistencies, and other audit exceptions.

- Suggest process improvements to reduce human errors and improve audit efficiency.

- Support the development of digital/web-based solutions for audit monitoring and quality control.

Key Skills
- - Microsoft Excel- Advanced Excel &

• MIS Reporting

- - Data Validation &

• Reconciliation

- - Data Analysis

- - Dashboard &

• Tracker Preparation

- - Team Management

- - Operations Management

- - Quality Control

- - Audit &

• Compliance Monitoring

- - Client Escalation Management

- - Root Cause Analysis

- - Process Improvement

- - Reporting &

• Documentation

- - Microsoft Teams

- - WhatsApp Coordination

- - Problem Solving

- - Team Leadership

Key Performance Areas (KPIs)
- - Audit completion within defined timelines

- - Auditor productivity

- - Audit accuracy and quality

- - Reduction in audit errors

- - Pending case management

- - Client escalation resolution

- - Accuracy of MIS and operational reports

- - Compliance with audit procedures

- - Process efficiency and automation

- - Team performance and workload managementTechnology &

• Tools

- - Microsoft Excel

- - Microsoft Teams

- - WhatsApp

- - Microsoft Office

- - Excel-based MIS &

• Reporting Systems

- - Video Audit Platforms

- - Data Tracking &

• Monitoring Tools

Core Responsibility: Managing the complete ATM Video Audit operation from case allocation and auditor monitoring to audit quality control, discrepancy validation, MIS reporting, client escalation handling, and process improvement.

Pay: From ₹30,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Team Leader - ATM Video Audit (Andheri)
🏢 karmu0026co
📍 Andheri