We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a agile, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite. Key Responsibilities

Candidate must be reachable 24x7 for any help.

Experience in giving training / onboarding new hires,

Handle team scheduling ; should have managed rosters/scheduling for teams working in multiple shifts.

Oversee Quality Assurance , Training , and Performance Management

Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)

Conduct interviews , lead onboarding , and manage employee reviews

Organize and lead weekly client calls ; provide clear, data-driven updates

Proactively manage escalations and implement corrective actions

Identify areas for process improvement and innovation ✅ What We’re Looking For





Proven experience managing customer service or call center teams.

Strong people management and multitasking abilities

Advanced Excel skills – confident with formulas, analysis, and dashboards

Excellent verbal and written communication skills

Experience with multilingual teams and international client communication

Knowledge of CRM systems, workforce tools, and customer support software is a plus Why Join Us?

Work with a diverse, global team

Lead high-impact international projects

Pure work from the office - no work from home ever

Great exposure to clients across multiple geographies

Room for growth, ownership, and innovation Apply now if you’re ready to lead with confidence, drive change, and make an international impact. Salary- 5.50LPA - 6LPA Address:

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2-minute walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR

Direct: +91 98189 44655, 98187 24655

📌 Team Lead (Kanpur)
🏢 Livesalesman
📍 Kanpur