Team Lead (Mumbai)

Team Lead (Mumbai)

30 Sep
|
Concentrix
|
Mumbai

30 Sep

Concentrix

Mumbai

Roles and Responsibilities :

- Lead a team of customer service representatives to achieve excellent performance metrics.

- Develop and implement effective training programs to improve team skills and knowledge.

- Collaborate with other teams to resolve complex issues and escalations.

- Analyze data to identify trends, opportunities for improvement, and areas for coaching.

Job Requirements :

- 4-12 years of experience in an International BPO or call center setting.

- Strong leadership skills with ability to motivate and develop a high-performing team.

- Excellent communication skills in English (and Marathi) with international voice quality.

- Proven track record of achieving targets related to AHT, Shrinkage, Attrition etc.

📌 Team Lead (Mumbai)
🏢 Concentrix
📍 Mumbai

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