- Lead a team of customer service representatives to achieve excellent performance metrics.
- Develop and implement effective training programs to improve team skills and knowledge.
- Collaborate with other teams to resolve complex issues and escalations.
- Analyze data to identify trends, opportunities for improvement, and areas for coaching.
Job Requirements :
- 4-12 years of experience in an International BPO or call center environment.
- Solid leadership skills with ability to motivate and develop a high-performing team.
- Excellent communication skills in English (and Marathi) with international voice quality.
- Proven track record of achieving targets related to AHT, Shrinkage, Attrition etc.
📌 Team Lead (Mumbai)
🏢 Concentrix
📍 Mumbai
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