Job Description – Contact Center Manager (Retail Assets) Location:

Goregaon Mumbai We are looking for an experienced

Contact Center Manager

to lead customer service operations for Retail Asset products. Key Responsibilities: Manage

Inbound and Email

Service operations. Monitor and improve

Service Level, Average Handle Time (AHT), Abandonment Rate, Productivity, Quality, Automation and Customer Satisfaction . Drive service levels, productivity, quality, and customer satisfaction. Lead and develop customer service teams. Monitor MIS, KPIs, and operational performance. Collaborate with Operations, Collections, Credit, IT, and Business teams for resolution.

Experience:

Minimum 7 + years in Customer Service/Contact Center ( Calls and Email) Operations with at least 4 years in a managerial role.

Preferred Industry:

NBFC, FinTech, Retail Assets.

Skills:

Team Management, Customer Service, Complaint Handling, Stakeholder Management, Process Improvement, MIS & Analytics.

📌 Customer Service Manager (Mumbai)
🏢 Protium Finance
📍 Mumbai