Job Description

Job Title: Service Engineer

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Mumbai |3-5 Years | Field + In-house Service

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About the Role

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We are seeking a skilled Service Engineer with 3 to 5 years of experience in installing, maintaining, and repairing minimally invasive surgical equipment. The role is based in Mumbai and requires hands-on technical expertise, strong customer service orientation, and the ability to support advanced medical devices used in arthroscopy, spine, and related surgical procedures.

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KEY RESPONSIBILITIES

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- 01 INSTALLATION & MAINTENANCE
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Install endoscopy and surgical equipment at customer sites as per manufacturer standards.

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Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks.

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Conduct breakdown service and ensure minimal downtime for hospital equipment.

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- 02 TECHNICAL SERVICE & REPAIRS
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Execute in-house service including board-level and chip-level troubleshooting for Arthrex and Riwo Spine related devices.

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Identify, repair, and replace faulty or worn-out components while ensuring equipment safety and reliability.

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Follow regulatory and manufacturer guidelines for all service activities.

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- 03 DOCUMENTATION & INVENTORY MANAGEMENT
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Maintain accurate records of all service activities, equipment status,



and service history.

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Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.

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- 04 CUSTOMER TRAINING & SUPPORT
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Provide clear and effective technical communication to non-technical hospital staff and end users.

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Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.

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Offer after-sales technical support to hospitals, business partners, and biomedical teams.

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- 05 COLLABORATION & FIELD SUPPORT
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Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.

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Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support.

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Be available for after-hours service when scheduled or during emergencies.

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Qualifications

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- Bachelor's degree in Biomedical Engineering, Electronics, or related technical field.
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- 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory).
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- Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
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- Strong diagnostic, troubleshooting, and communication skills.
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- Ability to travel and work flexible schedule when needed.
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📌 Service Engineer (Mumbai)
🏢 Avana Medical
📍 Mumbai