Location:

Vadodara, Gujarat Department:

Accounts & Operations Employment Type:

Full-Time Experience:

2–5 years preferred Timing:

Mon - Friday (9 AM-5PM EST)

About the Role We are looking for a responsible and organized

Accounts & Operations Executive

to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.

Roles & Responsibilities

Accounts & Billing Prepare and send customer

invoices and quotations

as required. Maintain accurate customer billing and account information. Follow up with customers regarding

pending and overdue payments . Maintain payment records and coordinate payment collection. Provide customers with accurate information regarding invoices, payments, balances, and account status. Customer Account Management Maintain complete and up-to-date customer records. Manage customer contracts, agreements, SLAs, and related documentation. Monitor contract expiration dates, renewals, amendments, and pending paperwork. Communicate with customers professionally regarding billing, contracts, and account-related matters. Develop and maintain positive relationships with customers through timely and friendly communication. Administration & Back-Office Operations Maintain organized digital and physical records. Manage day-to-day administrative and back-office activities. Coordinate between management, sales, accounts, and technical support teams. Track pending tasks and ensure timely follow-up and completion.



Prepare regular operational and management reports. Maintain internal databases, spreadsheets, customer information, and documentation. Sales & Support Operations Coordinate with the

Sales Team

regarding customer onboarding, estimates, contracts, and billing. Coordinate with the

Technical Support Team

regarding customer requirements and pending issues. Monitor whether customer requests and internal tasks are being completed on time. Follow up with team members on pending customer-related activities. Technical Support Quality Monitoring Review and monitor technical support calls to ensure skilled customer communication. Check whether support executives are following company procedures and service standards. Identify customer service or communication issues and report them to management. Maintain basic

call quality and support performance reports . Provide feedback to the support team when required.

Candidate Requirements

Bachelor's degree in

Commerce, Accounting, Business Administration, or a related field

preferred. 2–5 years of experience in

accounts, administration, operations, or back-office management . Good understanding of invoicing, payment follow-ups, and basic accounting. Strong knowledge of

MS Excel/Google Sheets . Good written and verbal communication skills. Strong organizational and follow-up skills. Ability to communicate professionally with customers. Ability to manage multiple tasks and priorities. Good attention to detail and documentation skills. Experience with US accounting software Experience working with a

sales or technical support team

is an advantage.

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