About the Role We are seeking an experienced Team Leader to lead, coach, and develop a customer service team while ensuring high performance, service quality, and customer satisfaction. Responsibilities: Team Management: - Work closely with the team, motivating and coaching them. - Host 1-2-1s and team meetings. - Ensure training and development plans are maintained for all team members. - Lead and inspire a team of sales agents to deliver excellent levels of individual and team performance and customer satisfaction. Operational Oversight: - Manage day-to-day line activities and priorities and make risk/impact assessments within existing processes and procedures toward achieving SLAs. - Report to the Customer Service Manager. - Manage the fair and consistent application of performance management and disciplinary measures as necessary. Performance and Culture: - Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved. - Support the Head of Sales to deliver business targets and objectives and create a performance-oriented culture. Continuous Improvement: - Keep up to date with business development and new product lines. - Keep up to date with industry changes affecting the business and relay this knowledge to the team.



- Work with the management team to identify and deliver positive changes and business efficiencies. - Support the Operations Manager to highlight operational risks and areas for improvement. - Support the Senior Manager to highlight operational risks and areas for improvement. Budget and Target Management: - Deliver the allocated part of the operation within agreed budgets, service levels, and business targets. - Escalate appropriate problems to senior management. Required Skills and Experience: Experience: - Team management experience. - Minimum of 2 years’ experience within a contact center environment as a Team Manager. - Experience within customer services. Skills: - Coaching and communication skills. - Excellent leadership and communication skills. - Strong coaching and people-development skills through call listening, quality feedback, etc. - Ability to deal with demanding customers and escalations. - Energetic and engaging individual. - Creative thinking. Additional Information: - This position requires working US shifts, so flexibility is essential. - Location is based in Ahmedabad, India, with a requirement to work from the office.

📌 Team Leader (Ahmedabad)
🏢 Advantmed
📍 Ahmedabad