Job role: General manager/Assistant general manager Location: South India (Kerala/Karnataka/Goa) Department: Hotel operations Job experience: 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B;, guest experience, R&M; & engineering, security & safety, etc., as per the company's standard operating procedures. Key responsibilities - Understanding of the hospitality/hotel industry with extensive work experience - Understanding of the company's vision, business expansion plans, operational standards, etc. - Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view - Understanding hotel pre-launch phase, day-to-day operations, etc. - Understanding of various functions including front desk, housekeeping, F&B;, engineering, etc.



- Supervising various functions and human resources (blue/white collar) - Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality - Handling & resolving escalations and grievances - Managing P&L; and cost-effectiveness while ensuring high service quality - Inspiring, mentoring and aligning staffs - Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship - Coordinating with other departments within the company to help resolve issues Qualifications - Hospitality graduate/post-graduate or diploma in hospitality - Min. 5 years of experience in a hotel, hostel, guest house, etc. - Extensive operational knowledge of hotel operations - Outstanding communication, interpersonal & time-management skills - Flexible to relocate anywhere in southern India - High attention to detail

📌 Assistant General Manager (Thiruvananthapuram)
🏢 The Hosteller
📍 Thiruvananthapuram