SystemsPlus is hiring for System Administrator Level 2 Support Engineer /n Exp : 6yr+ /n US shift. /n Short Joiners only /n /n
- 6 years of experience in Windows Server administration and infrastructure support.
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- Hands-on experience in administration and troubleshooting of Windows Server environments.
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- Perform routine Windows Server patching, security updates, and maintenance activities.
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- Monitor server health, performance, disk utilization, services, and Windows event logs.
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- Troubleshoot Windows Server OS, service, connectivity, and performance-related issues.
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- Hands-on experience with Active Directory administration, including user and computer accounts, groups, permissions, and account lockouts.
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- Perform password resets, user access changes, group membership updates, and basic Group Policy troubleshooting.
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- Monitor backup jobs, identify failed or missed backups, perform initial troubleshooting, and ensure successful completion.
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- Provide basic network administration and troubleshooting for existing LAN and Wi-Fi environments.
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- Valuable understanding of TCP/IP, DNS, DHCP, network connectivity, and basic network troubleshooting.
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- Provide basic support for existing firewall configurations and troubleshoot connectivity-related firewall issues.
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- Monitor and manage infrastructure incidents and service requests within defined SLA timelines.
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- Perform troubleshooting and initial root-cause analysis for recurring infrastructure issues and escalate complex issues to L3 teams.
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- Work directly with US-based customers, participate in troubleshooting calls, provide status updates, and coordinate maintenance activities.
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- Strong communication, customer-handling, documentation, troubleshooting, and ITIL/service-management skills;
experience working in a managed services environment and US customer support is preferred.
/n /n Interested candidate drop CV here:
[email protected]
📌 System Administrator Level 2 (Pune)
🏢 systems plus
📍 Pune