Must Have

Positive to have

Location

Shift

Experience

Additional Information strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial

Monitoring-platform knowledge and ITIL knowledge ; Mechanical or electrical knowledge related to data centers is preferred; Power BI & MS excel knowledge

TPO, Yerawada

24x7*365 coverage on a rotational roster

7+ Years of total experience

3+ Years of relevant o Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.

o The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling,



such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.

͏ ͏ ͏ ͏ Mandatory Skills: IT Operations Management

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Experience: 5-8 Years

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📌 Support Analyst- ITIL and Datacenter (Pune)
🏢 Wipro
📍 Pune