: SubOps BAU Engineer / Analyst

Role Overview The SubOps BAU Engineer is responsible for the day-to-day operational support, maintenance, and continuous improvement of the Subscription Platform (SOPS). This includes monitoring, incident resolution, batch job management, minor enhancements, and coordination across integrated systems to ensure uninterrupted subscription lifecycle operations for digital and print products.

Key Responsibilities

1.

Production

Support & Monitoring

Perform daily health checks across SOPS platform components

Monitor batch alerts (e.g., Google Cloud payload errors, failed payment notifications) and triage/resolve per established runbooks

Track and resolve P3/P4 incidents within defined SLAs

Monitor subscription reconciliation dashboards and escalate discrepancies

2.

Batch

Processing & Job Management

Oversee and troubleshoot ~40+ batch jobs including payment processing, DTI imports, earned revenue reports, demographic conversions, context space flushes, and file transfers

Manage batch scheduling, re-runs, and failure recovery across AWS Lambda, ECS clusters, and legacy JBOSS-based batch services

Coordinate nightly print fulfilment data flows between different systems

3.

Incident

Management & Troubleshooting

Investigate and resolve issues across the integration chain

Diagnose API failures

Coordinate with middleware teams (Boomi, WebMethods, Axway) for integration-related issues

Manage operational tasks including unresolved payment processing and offer/campaign configuration

4.

Minor





Enhancements & Configuration Changes

Implement minor code changes, configuration updates, and field-level modifications

Support product/offer setup for pricing, promotions, campaign configuration

Execute user access changes, permission set updates, and profile modifications

Perform data loads (single objects, ≤5,000 records) as requested by business teams

- Release & Deployment Support

Support BAU releases

Coordinate with CloudOps for Rundeck-based deployments to AWS environments

Participate in warranty support (2 weeks post-implementation) for new releases

Maintain and update release notes and deployment documentation

- Coordination & Communication

Raise and track ServiceNow (SNOW) change requests for production changes

Provide operational handover documentation for current features transitioning from project to BAU

Participate in BAU prioritisation forums and sprint planning for recurring BAU stories

Qualifications & Experience

7+ years of experience in application support / BAU operations for enterprise subscription or eCommerce platforms .

Experience in any other subscription management systems

Strong experience with

Java-based enterprise applications and AWS cloud services

Hands-on experience with SQL (MS SQL Server and/or Oracle) for data investigation and reporting

Familiarity with REST API troubleshooting and middleware integration patterns

Experience with ITIL-based incident, problem, and change management processes

📌 Subops BAU Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru