: Senior Sales Executive cum Store Manager

Location: Guwahati

Employment Type: Full-time

Experience: Preferably 4–7 years in retail sales, including store handling or team supervision

Team: Will lead and supervise a team of 2 sales staff

Salary: Based on experience and suitability

About the Role

We are looking for an experienced and customer-focused Senior Sales Executive cum Store Manager for our upcoming retail store in Guwahati.

The candidate will be responsible for driving store sales, managing customer relationships, supervising a team of two sales executives, and overseeing day-to-day store operations.

This is a hands-on role where the candidate will personally handle customers, generate and close sales, follow up on enquiries, and ensure a smooth customer journey from the first store visit through delivery and after-sales service.

Key Responsibilities

1. Sales & Customer Management

- Attend to walk-in customers and understand their requirements.
- Recommend suitable products based on customer needs.
- Prepare quotations, explain pricing and product details, handle objections, and close sales.
- Take ownership of store sales targets and guide the team towards achieving them.
- Follow up on enquiries, quotations, and pending customer decisions.
- Track open leads and ensure every enquiry has a clear next step.

2. Team Supervision

- Allocate daily responsibilities and customer enquiries among the two sales staff.
- Train and guide the team on product knowledge, customer service, and sales techniques.
- Review daily sales activities, pending tasks, and customer commitments.




- Maintain professional conduct, punctuality, and accountability within the team.

3. Delivery & After-Sales Coordination

- Coordinate with warehouse, logistics, and internal teams for timely order delivery.
- Keep customers informed about order status and delivery schedules.
- Address customer concerns and coordinate the resolution of delivery or product-related issues.
- Follow up with customers after delivery to confirm satisfaction.
- Maintain records of delivery status, customer feedback, unresolved issues, and actions taken.

4. Sales Records & Reporting

- Maintain accurate records of sales, enquiries, quotations, orders, and follow-ups.
- Use Excel, Google Sheets, email, WhatsApp, or company sales software for business communication and record keeping.
- Prepare daily and weekly summaries of sales, pending leads, deliveries, and customer issues.
- Ensure customer commitments and order details are properly documented.

5. Relationship Building

- Develop and maintain relationships with local interior decorators, designers, and referral partners.
- Introduce them to the store's products and relevant offerings.
- Follow up on referrals and project enquiries to generate business.




- Coordinate store visits and product discussions when required.

6. Store Operations

- Ensure the store remains clean, organised, presentable, and customer-ready.
- Maintain attractive product displays and ensure samples and sales materials are in good condition.
- Oversee routine store upkeep and coordinate maintenance or repairs.
- Monitor display stock and report shortages, damage, or operational concerns.

Candidate Requirements
- 4–7 years of relevant retail sales experience preferred.
- Proven track record of achieving sales targets.
- Experience handling a store or supervising a sales team.
- Strong communication, negotiation, and relationship-building skills.
- Excellent customer service and follow-up skills.
- Ability to lead a small team while actively managing customers and sales.
- Comfortable using a laptop, Excel/Google Sheets, email, and WhatsApp.
- Solid attention to detail and record-keeping skills.
- Ability to handle customer concerns calmly and take ownership of their resolution.
- Hindi and Assamese communication skills preferred.
- Basic English proficiency desirable.
- Experience working with interior decorators or designers will be an advantage.

Compensation

Salary: Based on experience and suitability.

Pay: ₹20,000.00 - ₹50,000.00 per month

Application Question(s)

- How many years of retail sales experience do you have?
- Have you worked with interior designers, interior decorators, architects, or referral partners?

Work Location: In person

📌 Store Sales Executive (Guwahati)
🏢 Hiring Saathi
📍 Guwahati