The Store Manager is responsible for the overall success of the Urban Ladder retail store.
The person will manage
- Store sales & revenue
- Store operations
- Customer experience
- Store profitability / P&L;
- Inventory
- Store team
- Employee performance
- Customer escalations
- Brand experience
In easy words:
The Store Manager is the overall owner of the store's sales, operations, customers, team and profitability.
- Main Responsibilities
Sales & Revenue The candidate should be capable of:
- Achieving monthly/annual store sales targets
- Driving store revenue
- Monitoring individual team targets
- Identifying ways to increase sales
- Improving conversion and customer experience
- Taking responsibility for overall store P&L;
Team Management
This is a people-management-heavy role.
The Store Manager will
- Manage Design Consultants / Sales team
- Set individual targets
- Monitor daily performance
- Coach and mentor employees
- Motivate the team
- Identify training requirements
- Improve team productivity
- Handle employee-related issues
Customer Experience
Urban Ladder is focused on furniture and home solutions, so the candidate should be comfortable interacting with customers.
They need to
- Handle customer escalations
- Understand customer requirements
- Ensure excellent customer service
- Help customers with product selection
- Maintain the Urban Ladder brand experience
- Improve customer satisfaction
Inventory & Operations The Store Manager also monitors:
- Stock availability
- Inventory cycles
- Replenishment
- Stock movement
- Coordination with Operations/Sourcing teams
- Store housekeeping and operational efficiency
- Shrinkage / inventory loss
Performance Analysis The candidate should be comfortable working with numbers and reports.