Role & responsibilities

- To achieve the revenue and profit targets for the store.
- To monitor and control expenses through efficient store operations.
- To control shrinkage.
- Implement plans to maximize sales while controlling expenses within the budget.
- To ensure the setup of a conducive environment at the store to facilitate purchase decisions and provide customer service.
- To understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.

- To plan and ensure achievement of the store sale targets.
- To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
- To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.

- To monitor sales figures vis--vis forecast and interpret trends to facilitate planning.
- Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
- To monitor trade-in products,



its inventory management and controlling its logistics and disposal.

- To optimize age of inventory and ensure stock turns.
- To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
- To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.

- Constantly innovating methodologies to improve customer footfalls and conversion ratio.
- Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
- Ensure that the store maintains outstanding customer standards by providing a friendly setting that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.

- Ensuring that the staff presentation is in line with company preferred standards.
- Managing and motivating the store team to increase sales and ensure efficiency.

Preferred candidate profile Retail CDIT experience as a Store Manager is mandatory.

Immediate joiners preferred.

📌 Store Manager (Cooch Behar)
🏢 Croma
📍 Cooch Behar