Sr.

Social Media Manager Role Summary

We are looking for a Sr.

Social Media

Manager / Client Delivery Manager who will own end-to-end delivery and client success for a set of clients.

At Digital

Mojo, clients are managed in small, dedicated teams (called pods).

Each pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.

You will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.

This is not a coordination-only role.

This is an ownership role.

What is a “Pod”? (For clarity)

A pod is a small, dedicated client team consisting of:

A Client Manager (you)

Social Media Managers

Performance Marketer

Video/Creative support

You will lead this team and be accountable for outcomes.

Key Responsibilities1.

Client

Ownership & Communication

Be the single point of contact for 6–7 clients

Lead weekly/monthly client calls

Understand client business goals and pressure points

Set expectations clearly and manage scope

Handle escalations calmly and proactively 2. Strategy & Planning Own monthly plans and priorities for each client

Align social media, performance marketing, and creatives into one plan

Use performance insights to guide content and campaigns

Ensure all execution supports business outcomes 3. Team & Delivery Management Manage a small delivery team assigned to your clients

Allocate work clearly and avoid overlaps

Ensure all deliverables are on time and high quality

Maintain execution discipline and standards 4.

Performance Oversight





Review and understand key performance metrics (CPL, ROAS, CTR, conversions)

Work closely with performance marketers to course-correct

Ensure performance reports are accurate and meaningful

(You are not required to run ads, but must understand performance well.) 5.

Quality

Control & Accountability

Final responsibility for calendars, creatives, messaging, and reports

Ensure there are no surprises for clients

Track deadlines, deliverables, and service levels

- Commercial & Retention Responsibility

Own client retention and satisfaction

Identify upsell or growth opportunities

Protect margins by controlling scope creep

Understand capacity and workload limits Key Success Metrics

Client retention

Client satisfaction

On-time delivery

Performance stability/improvement

Low escalation rate

Strong internal coordination Required Experience & Skills 4–7 years experience in a digital marketing / agency environment

Experience managing multiple clients simultaneously

Solid understanding of

Performance marketing fundamentals

Social media execution

Creative workflows

Excellent communication and presentation skills

Strong planning and prioritization ability

Calm under pressure, solution-oriented mindset What This Role Is NOT? Not a task tracker

Not a coordinator-only role

Not a junior AM role

Not a performance-only role

This role is about ownership, judgment, and accountability.

Why Join Digital

Mojo? Transparent ownership and authority

Structured team model (no chaos)

High-value clients (real estate & growth brands)

Performance-driven culture

Clear growth path into Group Account Manager / Delivery Head roles

📌 Sr. Social Media Manager (Mumbai)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Mumbai