Your Role and Responsibilities:

As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include

You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.

Interface with customers to resolve questions and issues regarding compensation administration/processes.

Provides data for any internal business controls team as required.

Ensure compliance with the clients existing standards.

You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.

You will need to work as a process expert to newer members in the team

You will be responsibility for the creation and maintenance of process documentation

You will take part in the quality control of the team.

Required Education:

Bachelor's Degree

Preferred education

Master's Degree

Required Technical and Professional Expertise:

Graduate/Postgraduate (MBA HR is preferred)



with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.

Ability to communicate and resolve difficult customer service issues.

Proficient in EDM processes (excluding Recruitment).

Ability to troubleshoot and implement changes in the processes.

Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Willingness to work Night Shifts

Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred Technical and Professional Experience:

Proficient in MS Office applications.

Excellent communication skills in English both oral and written.

Self-directed and ambitious achiever, meeting targets effectively.

Demonstrated ability to analyze complex data, complemented by robust interpersonal and organizational skills.

Years of Experience:

3 - 5

📌 Sr. Process Analyst Human Resource Operations - EDM (Bengaluru)
🏢 IBM
📍 Bengaluru