Job Role

FORM

Specialist - Business Transformation &

- Process Excellence

Departments: Business Transformation

Job Code

Location: Mumbai

Reports To: Head –

- Business Transformation

Key Stakeholders (Option Depending Upon The Role)

- Business and Functional Leadership
- Finance
- IT
- Supply Chain Planning &
- Operations
- Manufacturing and Quality
- Customer Operations / Customer Service
- Global Process Owners and Regional Operations
- External Technology / Implementation Partners

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

- Lead enterprise wide global and local business transformation project engagements finance, supply chain, procurement, manufacturing, Legal & compliance and customer operations, converting business priorities into measurable transformation roadmaps and value outcomes.
- Assess current-state operating models, processes, performance and governance to identify productivity, standardization, control, automation and digital transformation opportunities.
- Partner with business and functional leadership to design future-state processes, operating models, governance mechanisms, KPI frameworks and implementation roadmaps.
- Drive transformation from diagnostic and business-case development through implementation, adoption, Change management, benefits realization and continuous improvement.
- Act as transformation advisor to senior stakeholders, connecting business strategy, process redesign, technology enablement, analytics and change management.

2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties &

responsibilities of this job)

Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information

- Lead end-to-end transformation programs involving process diagnostics, benchmarking, Value Stream Mapping (VSM), process blueprinting and operating-model assessment.
- Facilitate executive and cross-functional workshops covering process discovery, pain-point identification, root-cause analysis, future-state design and transformation prioritization.
- Conduct process assessments and develop standardized process architectures, SOPs,



governance frameworks and process management models.
- Use Lean and Six Sigma methodologies and structured problem-solving approaches to conduct statistical analysis, Root Cause Analysis (RCA), Kaizen, and data-driven continuous-improvement initiatives.
- Identify and prioritize opportunities across productivity improvement, process simplification, standardization, controls, automation and digital enablement.
- Identify and shape digital opportunities using workflow automation, analytics, AI/ML, GenAI and process-mining capabilities in partnership with technology teams.
- Build business cases and quantify value through productivity release, FTE optimization, cost reduction, cycle-time improvement, quality improvement and service-level enhancement.
- Develop transformation roadmaps with clear initiatives, milestones, owners, dependencies, investment requirements, risks and expected business benefits.
- Establish change-management and adoption plans for recent processes, governance mechanisms, digital solutions and operating-model changes.
- Design and deploy KPI frameworks, performance-management mechanisms and governance routines to sustain transformation outcomes.
- Develop executive-level transformation updates, dashboards, recommendations and decision materials for leadership forums.
- Finance Transformation: Accounts Payable, Financial Planning &
- Analysis (FP&A;) and Shared Services.
- Supply Chain Transformation: Supply &
- Demand Planning, Order-to-Cash (OTC), Inventory Management, Master Data Management and supply chain reporting.
- Procurement transformation Procure-to-Pay (P2P), sourcing and category management, supplier management, contract management, procurement operations and spend analytics.
- Manufacturing &
- Operations Excellence: Process stability, productivity improvement, quality, lead-time reduction, workforce optimization and continuous improvement.
- Customer Operations: Service performance, productivity, customer experience, workflow optimization and operational governance.
- Legal &




- Compliance - regulatory compliance, policy and controls management, risk assessment, compliance monitoring, obligation management, legal workflow automation, document management and governance.
- R&D;

Schedule B and C

5: Decision Making Authority (For each decision type define if the action involves below mentioned categories:

Schedule A : Execution

Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)

Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome

- Can be merged with duties &
- Responsibility

Educational Qualification

- Bachelor's degree in Engineering, Business, Operations, Finance, Supply Chain or a related discipline.
- MBA / postgraduate qualification in Business, Operations, Finance, Supply Chain or related field preferred.

Preferred Certifications

- Lean Six Sigma Black Belt / equivalent process excellence certification.
- Project / Program Management certification preferred.
- Digital Transformation, AI / GenAI or process-mining exposure preferred.

Skills Skills &

- Knowledge

Competencies

- 6+ years of experience in business transformation, process excellence, Lean transformation, shared services, operations transformation or management consulting.
- Demonstrated experience leading cross-functional transformation programs across multiple business processes or operating environments.
- Experience in global / regional stakeholder management and transformation governance.

Functional / Technical

- Business Transformation &
- Operating Model Design
- Lean Six Sigma, VSM, Process Diagnostics &
- RCA
- Process Blueprinting, L0–L3 Process Architecture &
- SOP Design
- KPI Design, Benchmarking &
- Performance Management
- Business Case Development &
- Value Realization
- Automation, AI/ML, GenAI &
- Digital Transformation
- Process Mining and Data-driven Decision Making

Tools / Platforms
- Power BI, Advanced Excel / VBA
- SAP, Salesforce, Ariba and various IT applications
- Workflow Automation and Analytics Platforms
- Microsoft Visio / BPMN / Process Mapping

Behavioral Competencies
- Business Acumen
- Executive Stakeholder Management
- Influencing &
- Communication
- Structured Problem Solving
- Change Leadership

Analytical Thinking

Work Experience

- 6+ Years

📌 Specialist - Business Transformation & Process Excellence (Mumbai)
🏢 Yokohama-ATG
📍 Mumbai