RARY FOOTCARE & WELLNESS

– SPA OPERATIONS & FLOOR EXECUTIVE

Location

Ahmedabad, Gujarat

Department

Spa & Salon Operations

Employment

Full-Time

Reporting To

Salon Manager / Centre Manager

About the Role The Spa Operations & Floor Executive ensures that the treatment and service floor operates smoothly, hygienically and on time. The role supports therapists and salon/service staff, maintains room readiness, coordinates service flow, monitors supplies and helps deliver a consistent Rary customer experience.

1. Treatment & Service Area Readiness

· Ensure every treatment/service room is clean, sanitized and properly prepared. · Check towels, linens and service materials before appointments.

· Coordinate room allocation according to the appointment schedule.

· Report maintenance or equipment issues immediately.

1. Therapist & Service Team Coordination

· Coordinate with therapists and salon/service staff regarding daily appointments. · Ensure team members are aware of upcoming appointments and special requirements.

· Monitor delays and communicate them to the front desk.

· Support smooth team allocation during peak hours.

1. Service Flow Management

· Ensure services start and finish according to scheduled timings. · Monitor customer waiting time and service delays.

· Coordinate room turnover between customers.

· Ensure the next service area is ready before the next appointment.

· Escalate operational bottlenecks to the Salon/Centre Manager.

1. Hygiene & Sanitation

· Follow Rary hygiene and sanitation SOPs. · Ensure towels and linens are changed appropriately.

· Ensure tools and equipment are cleaned according to SOP.

· Monitor cleanliness throughout the day.

· Maintain proper waste disposal procedures.





· Immediately report hygiene concerns.

1. Inventory & Consumables

· Monitor daily consumption of towels, disposables, oils, creams, salts and other service supplies. · Inform the manager when stock levels are low.

· Assist with daily inventory checks.

· Prevent unnecessary wastage.

· Maintain proper storage of products and supplies.

1. Customer Support

· Support the Salon Manager in handling customer requirements. · Assist customers with practical needs during their visit.

· Ensure service areas are comfortable and properly prepared.

· Escalate service complaints or incidents to the manager.

1. SOP & Professional Standards

· Follow all Rary operational SOPs. · Support compliance with approved service procedures.

· Maintain professional conduct and guest boundaries.

· Do not offer unauthorized services or make medical claims.

· Report deviations from SOP immediately.

1. Opening & Closing Responsibilities

· Prepare treatment/service areas before opening. · Check supplies, equipment and staff readiness.

· Reset and clean rooms after services.

· Check consumables and maintenance requirements at closing.

· Prepare the floor for the following day's operations.

· Submit required end-of-shift operational updates.

Daily Floor Checklist

· Opening: rooms cleaned, towels/linen stocked, consumables checked,



equipment checked, service areas prepared, therapist attendance confirmed and appointment schedule reviewed.

· During operations: rooms maintained between services, therapist schedule coordinated, waiting time monitored, supplies replenished and hygiene standards maintained.

· Closing: rooms cleaned and reset, used linen handled correctly, consumables checked, equipment secured, maintenance issues reported and next-day requirements communicated.

Ideal Candidate

· Strong coordination and organizational skills.

· Attention to cleanliness, hygiene and detail.

· Good communication and teamwork.

· Ability to manage multiple tasks during busy periods.

· Professional grooming and behaviour.

· Comfortable working in a spa, salon, wellness or hospitality workplace.

Qualifications & Experience

· 1–3 years preferred in spa, salon, wellness, hospitality, hotel or similar operations.

· Candidates with strong hospitality, floor operations or customer-service experience may also be considered.

Performance Indicators

· Treatment/service area readiness.

· On-time service flow.

· Therapist/service-team coordination.

· Hygiene and SOP compliance.

· Inventory control and reduction of wastage.

· Operational issue escalation and resolution.

· Support for a consistent customer experience.

Working Hours

As per Rary centre roster and business requirements. The role may require working on weekends, public holidays and peak business hours.

Important

- The Spa Operations & Floor Executive must maintain professionalism, hygiene, customer privacy and appropriate boundaries throughout the service floor.

📌 spa operations & floor executive (Ahmedabad)
🏢 Rudra Digital Media and Communication
📍 Ahmedabad