Role Description
4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).
2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
CI/CD pipeline experience on AWS or Azure; robust monitoring & deployment automation skills.
Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
Ability to provide L3 application support and openness to learn current domains and technologies.
Robust communication, problem-solving, and cross-functional collaboration skills
Skills
Aws Service, Amazon Connect, Contact Flow, CI/CD,
📌 Lead I Software Engineering Amazon Connect + Ai Noida
🏢 UST
📍 Noida
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