To Plan, organize and control the day to day operation of the section and technical operations of the laboratory to meet customer requirements, in line with budgeted costs.
Promptly provide desired technical support for automotive testing to commercial sectors as and when required.
Handling of Technical Query from the client and Mktg. in consultation with Operation team
Feasibility of TRF along with samples and its booking if feasible
Follow-up against Time Plan as submitted by operation team.
Responsible for customer feedback analysis and customer satisfaction
To verify the compliance to the clause 7.8 of ISO /IEC 17025:2017 while reviewing the test reports.
Authorize to sign the test reports after evaluating the test results and descriptions thoroughly.
Responsible for achieving revenue targets and company objectives while maintaining competence, integrity and quality in all its operations.
Ensures compliance and support with applicable Safety laws, regulations, standards and guidelines relating to business operation

📌 Manager Customer Service Auto Lab Chennai (India)
🏢 SGS India
📍 India