About the role

You turn what our experts know into learning customers can use on their own: digital onboarding journeys, product courses, certifications, a customer academy, help articles and release notes. Your content also powers our AI support agent, so it has to be accurate, explicit and current.

Shipmnts is an AI-native platform that runs the operations and finance of freight forwarders, customs brokers and logistics companies. 200+ companies across India, the UAE and the US run their business on Shipmnts.

What you will do
Build digital onboarding journeys so customers can go live with less hand-holding
Create module-wise courses and certification assessments in our LMS
Write help-centre articles every week from the most common support questions
Publish release notes for every six-weekly product release, and update the content each release affects
Create short product walkthrough videos and adoption content for modules such as CRM, warehouse management and container tracking




Structure content with consistent tags and versions so our AI agent can use it reliably
Track usage and ticket deflection, and improve what isn't working

What you will bring
2 to 5 years in technical writing, instructional design, training content or product documentation, ideally for software
Excellent written English; you make complex things easy
You learn software quickly and are careful about accuracy
Comfortable with LMS and screen-recording tools, and with AI tools for content
ERP, accounting or logistics software experience is a plus; basic video editing is a plus

Location and salary
Ahmedabad (office)
Rs 4 to 7 LPA, based on experience

How we hire Write one help article and one release note from a sample feature brief, then an interview with our Implementation Lead.Role & responsibilities

📌 Lms Digital Onboarding & Product Content Specialist Ahmedabad
🏢 Logistixian Technologies
📍 Ahmedabad