30 Sep
|
Naukri Assist
|
Gurugram
30 Sep
Naukri Assist
Gurugram
Role & responsibilities The person should be solid in:
Managing large teams through Team Leaders/Managers
Meeting SLA, productivity, quality, AHT and CSAT
Workforce planning / capacity planning / resource allocation
Preparing and presenting MIS, dashboards and performance reports
Identifying operational problems and taking corrective actions
Driving cost reduction and process improvement
Handling client/senior stakeholder discussions
Managing 247 operations / rotational shifts
Leading change/transformation initiatives
Ideal experience: 715 years in BPO/Contact Center Operations, preferably handling a large team and multiple processes.
📌 SM- Operations Manager- BPO + USA Market (Gurugram)
🏢 Naukri Assist
📍 Gurugram