About the Role

We are looking for a proactive and well-organized Showroom Coordinator to manage day-to-day showroom coordination, customer handling, sales support, documentation, and coordination between customers, sales executives, designers, vendors, and internal departments.

Key Responsibilities

- Showroom Operations
- Manage daily showroom activities and ensure smooth operations.
- Maintain proper display, product arrangement, samples, catalogues, and price lists.
- Ensure showroom cleanliness, presentation, and product visibility.
- Monitor stock of samples, brochures, catalogues, and display materials.
- Customer Coordination
- Welcome and assist customers and understand their product requirements.
- Coordinate customer visits, enquiries, product demonstrations, and follow-ups.
- Provide basic information regarding tiles, sanitary ware, specifications, sizes, finishes, and applications.
- Coordinate with sales executives for customer requirements and quotations.
- Sales Support
- Record and maintain showroom enquiries and customer details.
- Prepare and coordinate quotations, order details, invoices, and related documentation.
- Follow up on pending quotations, orders, deliveries, and customer requirements.
- Coordinate with the sales team to ensure timely closure of customer enquiries.
- Internal Coordination
- Coordinate with Sales, Accounts, Warehouse, Purchase, Dispatch, and Management teams.
- Communicate order and delivery requirements to the concerned departments.
- Follow up on product availability and delivery schedules.
- Escalate customer issues or operational concerns to the reporting manager.
- CRM & MIS
- Maintain customer and enquiry records in CRM/Excel/software.
- Update daily enquiry, follow-up, order, and sales status.




- Prepare daily/weekly showroom reports as required.
- Maintain accurate records of customer interactions and pending follow-ups.
- Product & Display Management
- Maintain updated product catalogues, samples, and product information.
- Coordinate changes in showroom displays and product collections.
- Ensure proper tagging and pricing information for displayed products.
- Coordinate with the concerned team for new product/display updates.
- Customer Service
- Maintain qualified communication with customers throughout the sales process.
- Resolve routine customer queries and coordinate with the relevant team for technical or commercial issues.
- Ensure timely follow-up after quotations and orders.
- Maintain a positive and professional showroom experience.

Key Performance Areas (KRA)
- Showroom operations and discipline
- Customer enquiry management
- Enquiry-to-order follow-up
- Customer service and coordination
- CRM/MIS accuracy and timely updates
- Quotation and order coordination
- Product/sample/display management
- Interdepartmental coordination
- Timely resolution of customer queries
- Achievement of assigned showroom support and sales coordination targets

Required Skills
- Excellent communication and interpersonal skills
- Good customer handling skills
- Strong coordination and follow-up abilities
- Good knowledge of MS Excel and MS Office
- Basic understanding of CRM/software
- Good documentation and reporting skills
- Strong organizational and time-management skills
- Ability to multitask and work in a customer-facing environment
- Knowledge of tiles, sanitary ware, or interior products will

Contact Person-Jyotshna Patel Number- (phone hidden)

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Showroom Coordinator (Gurugram)
🏢 B.R Ceramics
📍 Gurugram