Welcome customers, understand their requirements, and ensure a pleasant experience. Handle billing, POS operations, cash management, and basic daily reporting. Ensure pastries, cakes, and other products are properly displayed, fresh, and well-presented.
Coordinate with the kitchen team for product availability, replenishment, and special orders. Guide and support team members to maintain service standards and productivity. Handle customer queries or complaints professionally and ensure quick resolution.
Maintain outlet cleanliness, hygiene, grooming, and brand standards. Monitor stock levels and coordinate with the team for inventory requirements. Valuable communication skills, a positive attitude, and a customer-focused approach are essential.