2. JOB PURPOSE: The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time is spent in meeting Guest expectations, running smooth operations, engaging the restaurant staff &
ensuring product quality.
3. JOB DIMENSIONS:
Operating Budget
/ Revenues
Financial Data &
Number of Staff Supervised
Direct Reports
Total:
4. KEY ACCOUNTABILITIES
Description
Performance Indicators
Leads Operational Excellence and the Guest Experience:
5. Role models expected behavior and coaches team on hospitality standards
6. Executes processes that ensure the restaurant meets safety and sanitation standards
7. Executes processes that ensure inside and outside cleanliness standards are met
8. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
9. Responds to all Guest feedback with action plans to address opportunities
10. Ensures all shifts are appropriately staffed to achieve service with speed goals
11. Empowers the team to satisfy Guest needs and resolve concerns
12. Removes barriers to delivering Hospitality behaviors
13. Communicates Guest feedback to the team and involve in
action plans to resolve issues
Builds Team Talent
1. Handles all employee concerns with a sense of urgency
2. Treats all team members fairly and with respect
3. Ensures no team members is placed in position until all training is complete
4. Provides regular communication to team including goals and results
5. Source,
trains, retains, and develops team members that improve the Guest experience 6.Executes team service through effective scheduling, cross training, and deployment
6. Executes development plans for talented team members to grow their career
Drives Sales Growth
7. Owns local store marketing in trade area, becoming integrated into the community
8. Tracks results
9. Involves entire team by communicating goals, results, and action plans
10. Ensures the restaurant is well maintained including cleanliness
11. Ensure all products are available to Guests every shift and execute all products to standard 6.Utilizes appropriate suggestive selling
Plans and Communicates
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12. Discusses issues with other managers 2.Discusses shift plan with team
13. Involves entire team by communicating goals, results, and action plans
14. Makes adjustments to assignments during the shift to achieve goals
15. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
16. Executes travel paths and delegates tasks as required
17. Ensures each shift is appropriately staffed to meet hospitality with speed goals
18. JOB CONTEXT
19. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal
•
All department
20. QUALIFICATIONS, EXPERIENCE, & SKILLS: Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict management, Root cause analysis, Problem solving, At least 18 years of age
•
•
Qualification 3 Years Hotel Management Degree/Diploma, Graduate
Experience Minimum 0-2 years experience in Food Services or Retail industry & IHM Freshers