Regional Service Quality Manager-HO & SUPPORT-Service Quality - Responsible for managing and improving service quality across the region.
Oversee service quality initiatives and support functions to ensure high standards.
Coordinate with multiple teams to implement quality assurance processes.
Monitor and analyze service metrics to identify areas for improvement.
Drive continuous improvement in service delivery and customer satisfaction.
Collaborate with stakeholders to align service quality goals with business objectives.
Lead regional efforts to maintain compliance with service standards and policies.
Manage escalation and resolution of service quality issues effectively.