Job Responsibilities

- Lead the design, development, configuration, and implementation of ServiceNow solutions across enterprise environments.
- Act as the technical lead for ServiceNow projects, providing architectural guidance and ensuring delivery aligns with business and technical requirements.
- Collaborate with business stakeholders, project teams, and solution architects to translate business needs into scalable ServiceNow solutions.
- Drive platform development across modules such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and custom applications.
- Oversee ServiceNow development activities, including workflow design, catalog management, scripting, integrations, and platform enhancements.
- Review solution designs, perform code reviews, and establish development standards and best practices.
- Lead integration activities between ServiceNow and third-party systems using REST APIs, SOAP APIs, Integration Hub, MID Server, and other integration technologies.
- Mentor and guide ServiceNow developers, ensuring technical excellence and knowledge sharing across teams.
- Support platform upgrades, releases, and continuous improvement initiatives to enhance performance, scalability, and user experience.
- Work closely with clients and senior stakeholders to provide technical recommendations, solution demonstrations, and implementation roadmaps.
- Identify risks, issues, and dependencies throughout the project lifecycle and proactively drive resolution.
- Participate in pre-sales activities, solution proposals, effort estimations, and technical presentations where required.

Job Requirements

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.




- Minimum 6 years of hands-on experience working with the ServiceNow platform.
- Proven experience leading ServiceNow implementation projects and managing technical delivery teams.
- Solid expertise in one or more ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, or GRC.
- Hands-on experience with ServiceNow development, including Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, UI Policies, and Workflows.
- Strong knowledge of ServiceNow integrations, including REST APIs, SOAP APIs, Integration Hub, and MID Server.
- Experience working with CMDB, Discovery, Event Management, Service Mapping, or Asset Management is highly preferred.
- Solid understanding of JavaScript, web technologies, and software development best practices.
- Experience in Agile delivery environments and enterprise-scale digital transformation programs.
- Ability to engage confidently with business and technical stakeholders at all levels, including senior management.
- Strong analytical, problem-solving, and communication skills.
- ServiceNow certifications such as CSA, CAD, CIS, or CTA will be an advantage.
- Prior experience in consulting, professional services, or system integration environments is highly desirable.

Ideal Candidate Profile

- 8-12 years of overall IT experience with at least 6 years focused on ServiceNow.
- Strong mix of hands-on technical expertise and leadership capability.
- Experience leading end-to-end ServiceNow implementations for large enterprise clients.
- Comfortable managing client-facing engagements and driving technical workshops.
- Passionate about mentoring teams and delivering high-quality solutions in a fast-paced consulting workplace.

📌 ServiceNow Technical Lead (Hyderabad)
🏢 Revolent Group
📍 Hyderabad