Location. Please find the below and kindly share me your updated CV to
Position Title
ServiceDesk Tech (F2F)
roleExperience Level: 1-4 YearsFull TimeNotice Period: Immediate - 1 MonthLocation : PuneBudget- 4-6 L PAShift Timings: 5:30 PM24*7 Shifts*Both Pickup & drop facilities will be there*
Interview Rounds
1st Round - F2F2nd Round - Versant
Note: If you don't meet the requirement please do not apply for this position
Required qualifications:1-4 Yrs of experience in Service Desk/Technical Support - L1.Provide support through Voice Calls,
Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.Excellent communication and customer service skills to support Global customers.Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.Good knowledge of ticketing systems (e.g., ServiceNow).Strong problem-solving and troubleshooting skills.Ability to work independently and as part of a team in a fast-paced environment.Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.Solid customer service orientation with a focus on user satisfaction.Ability to manage time effectively and prioritize tasks based on urgency.
Regards,Sharmila
📌 ServiceDesk Tech (Mumbai)
🏢 Live Connections
📍 Mumbai
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