Service Relationship Manager - Private Banking_Kotak Private Banking-Customer Service_Mumbai - Manage and maintain relationships with private banking clients to ensure high-quality service delivery.
- Act as a primary point of contact for client service issues and coordinate with internal teams to resolve queries.
- Facilitate smooth communication between clients and the bank’s private banking division.
- Monitor client satisfaction and work towards enhancing the overall customer experience.
- Collaborate with various departments to ensure timely and accurate service execution.
- Handle escalations and ensure compliance with banking standards and policies.
- Support business growth by maintaining robust client relationships and identifying service improvement opportunities.
📌 Service Relationship Manager - Private Banking (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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