Job Title: ServiceNow (HAM Lead) Developer

Experience: 8–10 years of development experience

Location: Pune / Bangalore / Chennai / Hyderabad

- Handle day-to-day tasks, incidents, and remediation activities related to ServiceNow HAM .
- Ensure SLAs are consistently met for all HAM-related tickets.
- Provide L2/L3 technical support for asset and inventory issues.
- Monitor and manage the dedicated HAM operations mailbox, responding to asset-related queries within agreed timelines.
- Work closely with vendor partners to:
- Track devices.
- Coordinate device return or correction.
- Ensure assets are updated accurately in ServiceNow.
- Escalate vendor or operational issues to the HAM Manager when required.
- Maintain a complete, accurate, and up-to-date technology asset inventory in ServiceNow.
- Handle ASN (Advanced Shipping Notice) field updates and correct records when errors occur.




- Perform detailed analysis of asset data imports using Import Sets and Transform Maps .
- Execute full remediation activities for asset data discrepancies and failures.
- Ensure asset lifecycle stages are correctly maintained from procurement to retirement.
- Perform minor development and enhancement activities related to HAM.
- Work on user stories, defect fixes, and configuration changes.
- Support configuration changes without impacting production stability.
- Identify recurring issues and support Root Cause Analysis (RCA) .
- Ensure asset normalization and data consistency standards are followed.
- Support audit and compliance activities related to HAM data.
- Document solutions and create/update knowledge articles as required.

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📌 Service Now (HAM Lead) Developer (India)
🏢 MyRemoteTeam
📍 India