BH Hero, Adoor is looking for an experienced and capable Service Manager to lead our service department and manage day-to-day workshop operations.
Key Responsibilities
- Manage the overall operations of the service department.
- Supervise and guide Service Advisors, Technicians, and workshop staff.
- Ensure timely and quality completion of service and repair jobs.
- Monitor workshop productivity, efficiency, and customer satisfaction.
- Handle customer complaints and ensure effective resolution.
- Monitor service bookings, job cards, pending jobs, and vehicle deliveries.
- Ensure proper diagnosis and repair of two-wheelers.
- Achieve service department targets and improve workshop performance.
- Monitor service revenue, labour sales, and workshop KPIs.
- Coordinate with the Parts, Sales, and other departments.
- Ensure compliance with Hero service standards and dealership policies.
- Conduct team meetings and support staff training and development.
- Maintain workshop cleanliness, safety, and operational standards.
Requirements
- Qualification:
Diploma / Degree in Automobile or Mechanical Engineering preferred.
- Relevant experience in two-wheeler service operations.
- Experience as a Service Manager or in a senior workshop role will be preferred.
- Experience in an authorized Hero dealership will be an advantage.
- Strong technical knowledge of two-wheelers and service operations.
- Good customer-handling and communication skills.
- Strong leadership and team-management abilities.
- Ability to manage targets and workshop operations efficiently.
Job Details
Position: Service Manager
Company: BH Hero – Bharath Group
Location: Adoor, Kerala
Department: Service
Job Type: Full-time
Work Mode: In-person
Salary: Based on experience and interview performance
Interested candidates can apply with their updated CV.
Email:
[email protected]
Contact: (phone hidden)
Pay: ₹20,000.00 - ₹24,000.00 per month
Perks
- Paid sick time
- Provident Fund
Work Location: In person
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