- Manage service desk operations, ensuring adherence to SLAs and FCRA guidelines.
- Provide technical support to customers through various channels (phone, email, chat).
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of incidents, problems, and resolutions using Excel templates.
- Collaborate with other teams to resolve complex issues that require escalation.
📌 Service Desk SME (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.