TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 3 to 6 Years

Location: Chennai

Interview Date: Saturday Online

Must Have

Technical and system expertise: Networking, Active Directory, DNS

Proven customer support experience via phone, remote tools, and ticketing systems

Excellent analytical, communication, written, verbal, and presentation skills

Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues

Time management, teamwork, and collaboration across cross-functional teams

Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions

Ownership to monitor issues start-to-resolution and escalate per matrix

Grooming team members to influence upskilling and productivity

Well organized,



able to multi-task with minimum supervision and quick learning skills

Robust interpersonal and negotiation skills to collaborate with infra/network/app teams

Good to Have

Well organized with ability to multi-task and work with minimum supervision with quick learning skills.

Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Essential

Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).

Ability to Lead

Ability to upskill and track learning progress of team

Ability to attend / present weekly, monthly reports to clients

Coach, mentor, schedule/workforce management; performance reviews and skill uplift.

Minimum Qualification

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Service Desk Saturday Online Drive (Chennai)
🏢 Tata Consultancy Services
📍 Chennai