– SERVICE COORDINATOR

Company: Newgentech Solutions

Department: Service

Location: Thane, Maharashtra

Employment Type: Full-Time

Experience-1-2 years in Forklift, Bopt, Reach truck.

Salary- Upto 35k Negotiable

Job Summary

We are looking for a Service Coordinator to coordinate service operations, customer requirements, service engineers, AMC activities, billing, and day-to-day service-related documentation. The candidate will act as a coordination link between customers, service engineers, sales, accounts, and management.

Key Roles & Responsibilities

Coordinate daily service requests and customer complaints.

Receive, record, and track service calls until closure.

Plan and schedule service engineers for customer visits.

Coordinate Preventive Maintenance (PM) activities and maintain schedules.

Handle AMC-related activities, including renewals, follow-ups, service schedules, and customer communication.

Prepare and maintain service reports, job cards, quotations, invoices, and other service documents.

Coordinate with the Accounts team for service billing, invoice generation, and payment follow-ups.

Coordinate with the Sales team for AMC leads, service requirements, quotations, and customer follow-ups.

Maintain customer and machine/equipment records and ensure data is updated regularly.

Follow up with service engineers regarding pending jobs, reports, spare parts, and customer requirements.

Track pending service calls, AMC visits, quotations, and billing status.

Communicate professionally with customers regarding service schedules, complaints, and updates.





Coordinate spare parts requirements with the Purchase/Warehouse team.

Prepare daily/weekly service reports and MIS as required by management.

Ensure timely closure of customer complaints and service requests.

Maintain proper documentation and records of all service activities.

Perform any other service coordination and administrative responsibilities assigned by management.

Required Skills & Qualifications

Graduate in any discipline; diploma/degree in a relevant field will be an advantage.

1–3 years of experience in Service Coordination, Customer Service, After-Sales Service, or a similar role.

Experience in material handling equipment (MHE), industrial equipment, machinery, or logistics will be preferred.

Good communication and customer-handling skills.

Valuable knowledge of MS Excel, Word, and email communication.

Strong coordination, follow-up, and time-management skills.

Ability to manage multiple service requests and priorities simultaneously.

Good documentation and reporting skills.

Ability to coordinate effectively with customers, service engineers, sales, accounts, and management.

Key Performance Areas (KPIs)

Timely allocation and scheduling of service calls.

Service request and complaint closure time.

Preventive maintenance schedule adherence.

AMC renewal and follow-up coordination.

Timely submission of service reports and documentation.

Accurate and timely service billing coordination.

Customer communication and follow-up.

Proper maintenance of service records and MIS.

Interested Candidates share CV on [email protected]

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 SERVICE COORDINATOR-Forklift (Thane)
🏢 Newgentech solution
📍 Thane