Service Advisor – NBT Hyundai

Job Summary The Service Advisor is responsible for managing customer interactions at the service centre, understanding vehicle service requirements, preparing repair estimates, coordinating with technicians, and ensuring timely delivery of vehicles while maintaining high standards of customer satisfaction.

Key Responsibilities

- Greet customers and understand their vehicle service and repair requirements.
- Conduct vehicle walk-around inspections and accurately document customer concerns.
- Prepare job cards with detailed information about the vehicle and required services.
- Explain recommended repairs, maintenance requirements, estimated costs, and completion timelines to customers.
- Coordinate with technicians and the workshop team to ensure efficient completion of repair and maintenance work.
- Monitor the progress of vehicles under service and keep customers updated on the status.
- Obtain customer approval for additional repairs or services identified during inspection.
- Prepare and explain service invoices and ensure all charges are properly documented.
- Coordinate vehicle delivery and ensure customer concerns have been addressed before handover.
- Follow up with customers after service to obtain feedback and ensure satisfaction.
- Promote genuine Hyundai parts, accessories, service packages,



and other applicable after-sales products.
- Maintain accurate records of customer interactions, service history, and complaints.
- Handle customer complaints professionally and coordinate with the appropriate departments for resolution.
- Achieve assigned customer satisfaction, service revenue, productivity, and other dealership targets.
- Follow Hyundai service standards, safety procedures, and dealership policies.

Required Skills

- Good communication and customer-handling skills.
- Basic knowledge of automobile systems and vehicle maintenance.
- Strong coordination and problem-solving abilities.
- Good negotiation and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Computer literacy and ability to use service management systems.
- Customer-focused attitude and professional behaviour.

Qualification & Experience

- Diploma/Degree in Automobile or Mechanical Engineering preferred.
- Previous experience as a Service Advisor in an automobile dealership will be an advantage.
- Freshers with relevant automobile qualifications and strong communication skills may also be considered.

Job Type: Full time Department: Service / After Sales

Location: NBT Hyundai

Pay: ₹15,000.00 - ₹24,975.04 per month

Benefits

- Provident Fund

Work Location: In person

📌 Service Advisor (Chacka)
🏢 NBT Hyundai
📍 Chacka