Role & responsibilities:

Sales & Customer Experience
Warmly greet customers, understand their specific sleep and home comfort requirements, and offer personalized product recommendations.
Conduct interactive product demonstrations (e.g., mattress firmness testing, ergonomic features) to communicate value and convert walk-ins into sales.
Work towards achieving and exceeding monthly individual and store sales targets and key performance indicators (KPIs).
Handle customer objections, address concerns with empathy, and negotiate effectively to close sales.

Store Operations
Operate the POS (Point of Sale) system.
Manage product exchanges, returns, or warranty claims in adherence to company guidelines.
Assist in day-to-day inventory management, stock counts, visual merchandising, and keeping the display area clean and presentable.

Customer Support & Relationship Building




Respond promptly to customer inquiries in-store or via phone regarding order status, delivery timelines, or product care.
Resolve customer feedback or complaints constructively to build long-term brand loyalty.

Preferred candidate profile

Candidate Profile & Key Skills
Education: Graduation in any discipline (BBA, B.Com, B.Arts, BMS, Fashion/Interior Design, Retail, or equivalent).
Experience: 0 to 3 years in retail sales, direct sales, hospitality, or customer-facing roles (Freshers are welcome).
Languages: Valuable command over Englconversational Hindi, and fluency in the local language.
Key Skills: High empathy, consultative selling, solid communication, objection handling, active listening, and a target-driven mindset.

📌 Retail Sales Executive South Goa
🏢 Duroflex
📍 South Goa