Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent

Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

ROLE PURPOSE

Design the experience layer that makes the new cloud environment feel better than what it replaces.

The role turns migration into adoption: intuitive dashboards, intake forms, templates, navigation, and visual standards that reduce friction for 10,000 users — especially the non-technical majority encountering Jira and Confluence in new ways.

Key Responsibilities

- Design and build standardized, role-relevant Jira dashboards, boards, and reporting views for key personas (leadership, PMO, agile teams, corporate functions), aligned to Protected artifacts where applicable.
- Design intake forms, request types,



and guided workflows that make Jira approachable as a lightweight task and intake tool for non-technical teams.
- Define Confluence information architecture and template systems: space structures, navigation patterns, page templates for common needs (retrospectives, decision logs, playbooks, meeting notes).
- Establish and document experience standards — naming, layout, visual consistency — so team-created content converges rather than fragments after migration.
- Partner with the Training Lead and OCM Lead on the visual quality of enablement assets: guides, video walkthroughs, communications templates, and champion toolkits.
- Run lightweight usability feedback loops after each wave; translate friction findings into concrete configuration and template improvements.
- Prototype experience enhancements using platform-native capabilities (Jira/Confluence configuration, automation, and — where appropriate — Forge UI patterns) in consultation with the Jira Cloud Architect.

Required Qualifications & Experience

- 7+ years in UI/UX design/engineering with a portfolio demonstrating enterprise platform or workflow-tool experience design (not solely marketing or consumer surfaces).
- Hands-on Jira and Confluence configuration depth: dashboards, filters, boards, templates, space design — enough to build, not just specify.
- Strong information-architecture and design-system craft; ability to codify standards other teams can follow.
- Working front-end proficiency (HTML/CSS/JavaScript) for prototyping and asset production.
- User-research instincts: comfortable running feedback sessions and converting findings into prioritized improvements.

Preferred

- Experience designing for mixed technical/non-technical enterprise audiences during a platform change.
- Familiarity with Atlassian Forge UI kit or Marketplace app UX patterns.
- Data-visualization craft for programme and adoption reporting surfaces.

Compensation





Estimated Pay Range Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

📌 Senior UI/UX Engineer (Kochi)
🏢 Milestone Technologies
📍 Kochi