Roles & Responsibilities

- Work closely with Program Managers, Customer Success Managers, and Associate Project Managers to execute multiple projects concurrently for customers
- Understand business objectives, define project scope, and create project plans with transparent timelines, milestones, and deliverables
- Monitor and report on all aspects of the project, including project health, progress, risks, dependencies, and deliverables
- Identify deviations from the project plan and take timely corrective actions to ensure successful delivery
- Regularly lead internal and customer-facing meetings to maintain project momentum and ensure stakeholder alignment
- Identify, assess, and manage project risks and dependencies and develop mitigation plans
- Manage project governance structures and ensure adherence to project management best practices
- Work closely with internal and external stakeholders across functions and geographies to execute project activities seamlessly
- Manage projects involving enterprise customers across multiple countries or regions and coordinate with distributed delivery teams
- Understand complex technical issues, work with relevant technical teams to develop resolution plans, and track issues through closure
- Manage project scope, timelines, deliverables, and customer expectations throughout the project lifecycle
- Identify gaps in processes and implement best practices to improve project delivery efficiency
- Document lessons learned and stakeholder feedback and incorporate learnings into future projects
- Ensure projects deliver measurable business outcomes and meet agreed customer objectives

Remote role with flexible work timing (9-6 or 10-7) 5 days work week

End-to-end project management lifecycle involvement from requirement gathering through project go-live is mandatory

Onboarding experience is prioritized

Candidates will work with global enterprise clients, primarily in FMCG/retail AI space





Will coordinate with India-based delivery teams

Ideal Candidate

- Strong Senior Project Manager Profile with enterprise B2B SaaS, client-facing delivery experience
- Mandatory (Experience 1): Must have 5+ years of project management experience with significant client-facing delivery time (non-negotiable), including experience in a B2B SaaS company serving enterprise customers
- Mandatory (Experience 2): Must have managed complex enterprise projects end-to-end, from requirement/planning through successful delivery and go-live
- Mandatory (Experience 3): Must have managed multi-country / multi-region rollouts (preferably North America and/or Europe), coordinating India-based delivery teams with customers/stakeholders in Western markets
- Mandatory (Experience 4): Must have delivered technically complex / analytics-driven projects (AI/ML, Image Recognition, or Data Analytics)
- Mandatory (Tech skill): Must have strong working knowledge of SQL, APIs, and Master Data Management (MDM)
- Mandatory (Experience 5): Must have experience with SOWs, change requests, or RFPs, managing scope, timelines, risks, and dependencies using Waterfall or Agile
- Mandatory (Ownership): Must be the accountable owner of the engagement — primary client point of contact, owning the project plan and go-live end-to-end — not a hands-on specialist executing the build
- Mandatory (Skill): Must have strong facilitation, communication, stakeholder-management, and executive-level reporting skills across cross-functional, geographically distributed teams
- Mandatory (Company): Must currently be working in a B2B SaaS product company.
- Mandatory (Stability) – Must have a stable tenure record, with recent roles held 2+ years each and no run of consecutive stints under 12 months.
- Mandatory (Note): CTC is inclusive of variable
- Preferred (Experience): Prior experience with customer onboarding
- Preferred (Certification): PMP, CAPM, ITIL, or CSM.

Experience: 5–12 years · Remote · 5 days a week · Notice period up to 30 days

📌 Senior Technical Project ManagerB SaaS, Client end) (India)
🏢 ParallelDots
📍 India